Lynne Coventry, Pam Briggs, Debora Jeske and Aad van Moorsel

Abstract:

Behavior-change interventions are common in some areas of human-computer interaction, but rare in the domain of cybersecurity. This paper introduces a structured approach to working with organisations in order to develop such behavioral interventions or ‘nudges’. This approach uses elements of co-creation together with a set of prompts from the behavior change literature (MINDSPACE) that allows resesarchers and organisational stakeholders to work together to identify a set of nudges that might promote best behavioral practice. We describe the structured approach or framework, which we call SCENE, and follow this description with a worked example of how the approach has been utilised effectively in the development of a nudge to mitigate insecure behaviors around selection of wireless networks. Keywords: stakeholder involvement, user-centred design, user experience, management of design, methodology, MINDSPACE framework, decision-making, nudging. Date: 22-27 June 2014 Presented at: “Design, User Experience, and Usability”, HCI International, Heraklion, Greece, 22-27 June 2014. Published in: Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience. Lecture Notes in Computer Science. Volume 8517, 2014. Editors: Aaron Marcus Pages: 229-239 ISBN number: 978-3-319-07668-3 Full text: http://link.springer.com/chapter/10.1007%2F978-3-319-07668-3_23